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Welcome to The Embroidery Studio! These Terms and Conditions (“Terms”) govern your use of our website and services. Please read them carefully before accessing or using our website or engaging in any transactions with us. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access or use our website or services.
a. “The Embroidery Studio,” “we,” “us,” or “our” refers to The Embroidery Studio, located in San Antonio, Texas.
b. “Website” refers to our online platform accessible at [insert website address], where you can browse and purchase products, submit inquiries, and access information about our services.
c. “Services” refers to all products, embroidery services, custom designs, and any other services provided by The Embroidery Studio.
a. Product Descriptions: We make every effort to accurately describe our products and services on our website. However, slight variations in colors, sizes, and design placement may occur. We are not responsible for such variations, as they are inherent to the embroidery process.
b. Orders: By placing an order on our website, you are making an offer to purchase the selected product(s) or services. We reserve the right to accept or reject any order for any reason, including but not limited to stock availability, pricing errors, or suspicion of fraudulent activity.
c. Pricing and Payment: All prices displayed on our website are in US dollars and do not include applicable taxes, shipping, or handling fees, unless otherwise stated. We accept various forms of payment as indicated during the checkout process. Payment must be received in full before the order is processed.
a. Custom Designs: If you provide us with your own design or logo for embroidery, you confirm that you have the necessary rights and permissions to use and reproduce the design. We reserve the right to refuse any design that we deem inappropriate, offensive, or infringing upon intellectual property rights.
b. Design Approval: Prior to initiating embroidery, we will provide a digital proof of the design for your approval. It is your responsibility to carefully review and approve the design, including spelling, colors, and layout. Once approved, changes may not be possible, and you will be responsible for any associated costs for modifications or additional work.
c. Design Ownership: Unless otherwise agreed upon, all custom designs created by The Embroidery Studio remain our intellectual property and may be used for promotional purposes unless expressly specified otherwise in writing.
a. Shipping Methods: We offer various shipping methods for delivery within the United States. The estimated delivery times provided are for reference purposes only and are not guaranteed. We are not responsible for any delays caused by shipping carriers or customs processes.
b. International Shipping: We may offer international shipping for select locations. Additional customs duties, taxes, or fees may apply, and you will be responsible for any such charges. Please check with your local customs office for more information.
a. Returns: We strive to provide high-quality products and services. If you receive a defective or incorrect item, please contact us within seven (7) days of receiving the order. We will review the issue and, if necessary, provide instructions for returning the item. We reserve the right to refuse returns that do not meet our criteria.
b. Exchanges: We do not offer exchanges for customized or personalized products, as they are made-to-order. Please ensure that you review the design proof carefully before approving it.
a. Our Content: All content on our website, including text, images, graphics, logos, designs, and software, is the property of The Embroidery Studio or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, modify, or distribute our content without prior written consent.
b. User Content: By submitting or sharing any content, including reviews, testimonials, or user-generated designs, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display the content for promotional and marketing purposes related to The Embroidery Studio.
To the maximum extent permitted by law, The Embroidery Studio shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our website, products, or services, even if we have been advised of the possibility of such damages.
These Terms shall be governed by and construed in accordance with the laws of the state of Texas, United States, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Bexar County, Texas.
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective upon posting the updated Terms on our website. Your continued use of our website or services after the posting of any modifications constitutes your acceptance of the revised Terms.
If you have any questions or concerns about these Terms, please contact us at 210-231-0559.
Last updated: July 6, 2023