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Privacy Policy

Last Updated: January 2026

The Embroidery Studio (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website or request a quote.

By using our website, you agree to the practices described in this Privacy Policy.

1) Information We Collect

Information you provide to us

We collect information you voluntarily submit when you request a quote, contact us, or communicate with us, including:

  • Name
  • Email address
  • Phone number
  • Project details (item type, quantity, deadlines, budget range, and notes)
  • Artwork or files you upload (logos, designs, reference images)

Information collected automatically

When you visit our website, we may automatically collect certain information, such as:

  • IP address
  • Device type and browser
  • Pages viewed and time spent on the site
  • Referring/exit pages
  • Basic website performance and usage data

This information helps us understand how visitors use our website and improves the experience.

2) How We Use Your Information

We use the information we collect to:

  • Respond to quote requests and inquiries
  • Review artwork and project details submitted through our forms
  • Communicate with you about timelines, pricing, and next steps
  • Provide customer service and ongoing support
  • Improve our website, services, and customer experience
  • Protect our business, prevent abuse/spam, and maintain site security
  • Comply with legal obligations when required

3) How We Share Your Information

We do not sell your personal information.

We may share information only when necessary, including with:

  • Service providers that help us operate our website and business (such as website hosting, email delivery, spam prevention, analytics, or file storage)
  • Legal or compliance purposes if required by law, court order, subpoena, or valid government request
  • Business transfers if we are involved in a merger, acquisition, or sale of business assets (your information may be transferred as part of that transaction)

We only share what is needed to perform these services and do not allow third parties to use your information for their own marketing purposes.

4) Cookies & Website Tracking

Our website may use cookies and similar technologies to:

  • Enable site functionality
  • Improve performance and reliability
  • Understand traffic and usage patterns

You can control cookies through your browser settings. Disabling cookies may affect certain site features.

5) Marketing Communications

If you receive promotional emails from us, you can opt out at any time by using the unsubscribe link (if provided) or by contacting us directly.

We only send promotional communication when it’s appropriate, and we do not spam.

6) File Uploads

If you upload artwork or design files through our website, those files are used only to review your project and provide accurate quoting and production guidance.

7) Data Security

We use reasonable safeguards to protect your information. However, no website or internet transmission is 100% secure, and we cannot guarantee absolute security.

8) Data Retention

We retain your information only as long as reasonably necessary to:

  • respond to your request,
  • provide services,
  • maintain business records, and
  • comply with legal requirements.

9) Third-Party Links

Our website may include links to third-party sites (such as social media). We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

10) Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

11) Your Privacy Choices

You may request to access, correct, or delete your personal information by contacting us. We will respond within a reasonable timeframe, subject to legal or business recordkeeping requirements.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last Updated” date.

13) Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

The Embroidery Studio
4402 Vance Jackson Rd, Ste. 122
San Antonio, TX 78230
Phone: 210-231-0559